Additional file 4: of Relationships between structure, process and outcome to assess quality of integrated chronic disease management in a rural South African setting: applying a structural equation model AmehSoter Gómez-OlivÊFrancesc KahnKathleen TollmanStephen Klipstein-GrobuschKerstin 2017 Patient satisfaction questionnaire adapted for operational managers in the study. (PDF 190 kb)